Tuesday, 25 December 2012

#4: Common Mistakes in Customer Service


 
 

In this and now I cannot find it because I am student but I've seen some of the services, restaurants, hotels and service sales, which are only words and gestures to express hostile. It ran for only a few minutes face to face. But I was secretly concerned about this issue as if it came directly from himself in the future.
Customer service is important for businesses because it is one of the tools to make a difference and can be used in the competition. Quality customer service should develop and created about the process service.

 
 

The first impression is that it is not long endure. Guests will enjoy it and be warm and soft. The emotions are still all the time, no matter what kind of persons professional level when entering the room would have felt like the beginning was to get good Service was not that nimble gentle manner.
The current competed on the restaurant business and to be able to attract more customers to use the service regularly. Need to have good service is fast and efficient and taking into account the service regularly and properly.
 The practice is.
 1. Employees are required to pay attention to customers.
   -  Is to give priority to customers of all ages, genders and not as discriminating – Such as notice to the customer or the clothing of a customer's face.
2. Workers and to provide assistance to every customer.

   -  Is to assist clients in all matters such as questions about all types of food and different solutions to their customers.
3. Services with the fast and efficient service.
   - Is shown eagerness and sincerity to customers, such as offering food items or recommend to clients.






The service on the phone and banking center.

1. Smile - when a customer finds the staff had a smile on his face, what customers think that they are sincere.

2 .Use the melodic voice and not yell.

3. Not a bad mood for the customer. Although the need to explain it several times.
 
 

So I'm thinking of starting with quality service providers must be trained and have the knowledge to effectively increase the impression I get is that the customer has met the first time, even though it is short time.



1 comment:

  1. Next cases please add more words. But I'm very happy that you are discussing in your own words

    ReplyDelete